DELIVERY AND COMPLAINTS
DELIVERY CONDITION
Deliveries of goods are processed in the shortest possible time depending on the availability of products and operational capabilities. Delivery times are stated in the order confirmation, while the delivery time of the goods with the longest delivery time applies to the entire order.
The standard delivery time is within 14 working days from the date of the binding order confirmation.
Personal collection can be done only after agreement between the seller and the buyer.
In the case of delivery by courier service, the goods will be delivered to the customer on working days - Monday to Friday, during the delivery time of the authorized courier service.
If damage to the package of the consignment is obvious upon receipt, the customer will not accept the consignment, describe the damage in the delivery protocol of the carrier and contact our company immediately.
In the event that the customer does not accept the goods upon the first delivery, and requests re-delivery of the goods, he is obliged to pay the costs of the first and re-delivery of the goods.
WARRANTY TERMS AND COMPLAINTS
Specific warranty and service conditions are listed in the relevant warranty sheets of selected products. In general, unless otherwise stated in the warranty certificates, the warranty period for the performance of consumer contracts is set at a minimum of 24 months * and begins on the day the consumer takes over the product.
The warranty does not cover defects or damage after the warranty period of the goods or caused by mechanical or chemical influences (eg incorrect treatment of the product), normal wear and tear of the product and its parts, damage to the goods by unavoidable and / or unforeseeable events or resulting from non-compliance in warranty certificates, assembly instructions, general principles, technical standards valid in the Slovak Republic, which are an integral part of the warranty conditions of each product.
In the event that the customer discovered a defect in the purchased product during the warranty period, which was not caused by improper use or incorrect maintenance, but by a defect of the product itself, he has the right to complain about the product during the warranty period.
Complaints are valid only with a duly completed, confirmed warranty card and / or proof of purchase.
The seller handles complaints about the goods without undue delay, but no later than 30 days from the day following the valid application of the complaint by the buyer.
The buyer is informed about the handling of the complaint either by phone, SMS or e-mail.